Monday, January 14, 2008
OK I'm putting it out there. I need some help. I need your worst customer service experience. Please. I'll start with mine.
I went to McDonald's, it's 10:08am. I really want a sausage and egg biscuit. Lincoln's in the car so I hit the drive through. Make my order. Pay with my debit card and hit the 2nd window. She starts handing me tons of stuff. I stop her and tell her I only have the biscuit meal. She turns to her super, "this lady says she only has this, where is her stuff?" Super smiles at me and asks me to pull forward and they'll bring me my food. I wait and wait. Watch the clock, keep thinking they'll be here any second, I don't want to leave my kid in the car.
Finally after twenty minutes. (I know i shouldn't have waited so long) I leave my running car and my son in the car and run in. I get up to the counter and find the same super that told me to wait and say, "So I'm still waiting." He doesn't recognize me, is turning the sign from breakfast to lunch and asks what I had ordered. I tell him, he says "Sorry we're not making breakfast anymore. Can I get you something from the lunch." I tell him that I just want my money back. He helps two customers than gets my money for me. I was so very ticked. So I take my money and leave. No food and half and hour later. (side note: I checked on my son twice and I could see my car the whole time) Now I'm really really interested in worst customer service experiences. Please share.